Account Service Specialist

End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create / Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Good knowledge and experience in all HAM Processes like IMACS and others. Interact directly with internal and external stakeholders to obtain relevant data in required forms to manage hardware asset inventory. Utilize Data analysis tools and techniques like MS Access, MS Excel. Perform data reconciliation among asset inventory and various other sources. Ensure quality and timely delivery of customer requirements. Generate specific and ad-hoc operational reports. Perform other Hardware Asset Management duties as assigned. Provide input into improving HAM information reporting and metrics. Ability to work independently with minimal supervision Attend regular calls/meetings with operational stakeholders. 4+ years of experience in a similar role Good knowledge on Excel, Access, other tools to create reports and Dashboards Good verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer and result delivery focused, good analytical skills. Preference Degree in a technical field Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy preferred. Any relevant Industry Certification would be given preference. Knowledge or experience with discovery tools such as SCCM/SMS/Flexera/Marimba/LANDesk/Altiris etc. Experience working in a managed services environment and with virtual teams