Account Services Administrator

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Accounts
Reports To: Account Manager / Director of Client Services

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking an Account Services Administrator to support account management teams with client documentation, reporting, and service coordination. The ideal candidate will ensure client accounts are accurately maintained, assist with administrative tasks, and support delivery of high-quality client services.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple account-related tasks efficiently.

Key Responsibilities

Account Administration

• Maintain accurate client account records and documentation.
• Support account managers with administrative tasks, reporting, and communications.
• Assist in onboarding new clients and updating account information.

Client Communication

• Respond to client inquiries and requests in a timely and professional manner.
• Coordinate meetings and prepare materials for client presentations.

Reporting & Analytics

• Generate account reports and performance metrics for leadership and account managers.
• Support internal data tracking and reporting initiatives.

Cross-Functional Support

• Collaborate with operations, finance, and program teams to ensure client accounts are fully supported.
• Assist with workflow improvements related to account services and client deliverables.

Required Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of administrative, client services, or account support experience.
• Proficiency in Microsoft Office Suite and CRM/accounting systems.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage confidential client information.

Preferred Qualifications

• Experience supporting clients in defense, government contracting, or professional services.
• Familiarity with account reporting and client tracking systems.

Core Competencies

• Integrity & Confidentiality
• Attention to Detail
• Analytical Thinking
• Interpersonal Communication
• Organizational Skills
• Adaptability & Initiative

Work Environment

• Professional office environment (or hybrid/remote if applicable).
• May require occasional travel.
• Must be eligible to work in the United States.
• Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.