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Account Services Specialist

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Job Description - Account Services Specialist

Under the direction of the Manager, Account, the Account Services Specialist is responsible for project managing the creative services input and output, furthering the overall performance of the Yuhaaviatam of San Manuel Nation (YSMN). Identifies areas of improvement and enhances communication processes of marketing initiatives. The Account Services Specialist monitors progress on all creative requests and identifies potential opportunities in the market via feedback and analysis of market trends. The Account Services Specialist also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES


1.    Coordinates marketing support services to include advertising, public relations, social media and internal departments. Quickly assigns creative requests to Creative Services team and Copywriters. Works with Creative Services team to prioritize projects and reassign projects as necessary. Reviews creative briefs and provides feedback and requests for revisions when appropriate. Maintains a close view on market trends and competitors’ products.
2.    Works with requestors to determine creative needs for projects, including but not limited to collateral, advertising, and photography/videography.
3.    Monitors progress on creative requests, ensures timelines are followed, and frequently communicates progress to requestors. Does quality control and proofing on each round of creative.
4.    Works with the Production Team to ensure on-time and accurate delivery of creative assets.
5.    Builds relationships and communication processes with departments to proactively plan marketing and advertising needs. Works closely and effectively with assigned requesting departments, keeping them well informed of upcoming commitments and responsibilities by following up appropriately.
6.    Assigns projects to external agencies as assigned and monitors their progress.
7.    Attends all meetings and training sessions as required by management.
8.    Performs other duties as assigned to support the efficient operation of the department. 

EDUCATION, EXPERIENCE AND QUALIFICATIONS

•    Bachelor’s degree in marketing, advertising or related field required.
•    Minimum of three (3) years of experience in implementing marketing and advertising initiatives required. 
•    Experience with creative project management is preferred.  
•    Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and program management expertise is essential.   
•    Possess excellent verbal, written and interpersonal skills; strong client interface and presentation skills preferred. 
•    Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.   
•    Must be personable and professional, capable of using caution and discretion in communication.  
•    Intermediate technical proficiency and knowledge in MS Office (Word, Excel & Outlook) is essential. 
•    Experience with Adobe Workfront is preferred. 
•    Demonstrated ability to drive toward results. 
•    Must have an outstanding ability to think creatively and identify and resolve problems. 
•    Must possess excellent interpersonal skills and be a strong collaborator and team player. 

LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
•    No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.


•    Primary work environment is in a climate-controlled office setting.
•    Work requires travel to attend meetings, trade shows, and conferences.
•    Incumbents may be required to work evening, weekend and holiday shifts.
•    Must be able to work in a fast-paced, high-demand environment.
•    Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
•    Sedentary work: involves sitting most of the time. Constantly operates a computer and other
office productivity machinery, such as a calculator, copy machine, and computer printer.
•    Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
•    Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
•    Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
via videoconference and over the telephone.
•    Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
•    Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
•    Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
•    The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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