ACCOUNT SPECIALIST

Description

Position Overview

The Account Specialist will perform a wide range of duties to foster critical partnerships and ensure patients receive appropriate and timely care. This is an office-based position that may include significant time in the field or based out of a client hospital. The primary responsibilities will be coordinating and processing orders (discharge or routine), whether it be by pulling and delivering equipment or arranging delivery of care. In addition, the position will work closely with hospitals, doctor’s offices, clinics, medical groups and internal operation departments. The Account Specialist must demonstrate superb customer service to maintain client relationships and help them navigate company products or services.

Essential Duties 

•Works with various hospitals, groups and clients 

· Serves as point of contact for case management, discharge coordinators and hospital and/or medical group staff 

• Assists medical groups and/or other provider groups regarding products and services available under the contract. 

• Troubleshoots with the medical groups and any relevant on-site departments if issues arise. 

• Maintain and control inventory kept on site of hospital, clinic or medical office

• Facilitate patient discharges by coordinating equipment delivery to bedside and home 

• Review clinical documentation for medical necessity and justification 

• May create patient account and necessary sales orders or triage as appropriate

• Dispense equipment to patients when applicable

• Obtain patient copays when applicable

•Collect closet/consignment delivery tickets and referral documentation for internal processing  

• Request authorizations through portal 

• Create and implement processes and policies to support the overall business 

• Track, identify and add qualified prospects to sales pipeline 

• Perform other duties as assigned  

Requirements

Minimum Qualifications

· High School Diploma or GED (Two years college or equivalent work experience preferred) 

· Ability to manage multiple accounts concurrently 

· Self-starter, organized, motivated and detail-oriented

· Adhere to all safety and compliance regulations

· Familiarity with the industry including equipment, logistics and insurance guidelines

· Excellent verbal and written communication skills

· Problem solving skills to propose mutually beneficial solutions

· Must possess a valid driver’s license in good standing

· Proficiency with word processing, spreadsheet and Microsoft Office 

· Ability to market and present company’s scope of service as needed