Account Specialist, Assoc 4RX8XRR7

Associate Customer Account Specialist

Location: Miami, Florida
12 months

Overview of the Role:
Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request.

Key Responsibilities:

• Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes
• Handle situations which require adaptation of response
• Transfers or refers to partner
• Performs other job-related duties as assigned
• Analyzes complex billing problems and research for solutions
• Review customer accounts and transactions while resolving customer concerns
• Communicate with customers over the phone or via email when needed
• Meet all service levels and Quality targets daily

Required Skills & Qualifications:

• High School Grad / GED
• Experience: 1+ years
• Bilingual preferred
• Oral and Written Communication
• Technical Expertise
• Integrity
• Focus on Customers
• Decision Making
• Adaptability
• Work Ethic
• Problem Solving
• Influence
• Strategic Thinking

Perks of Working with AP Recruiters & Associates:

• Competitive pay (depending on experience)
• Professional career growth opportunities with industry-leading support
• Comprehensive benefits package and professional development resources
• Dedicated recruitment team providing ongoing career guidance

About the Client:
Our client is a leading Fortune 200 energy company and one of the largest utility companies in the United States. They're committed to building a clean energy future and providing reliable, affordable energy solutions to millions of customers. The company operates across multiple states and is recognized for innovation, sustainability initiatives, and exceptional customer service. They foster an inclusive workplace culture that values diversity, integrity, and professional growth while making a positive impact on communities nationwide.