Account Specialist- Commercial Lines

Description

Position Summary: The Account Specialist provides support to Account Managers, Account Executives, or Consultants in obtaining, maintaining, and servicing assigned Commercial Lines accounts. This position requires a highly organized individual, able to work independently with minimal supervision. The Account Specialist provides, maintains or improves services while building professional relationships with multiple customer contacts. The Account Specialist must perform to the ethical standards required by the Colorado Department of Insurance and Moody Insurance Agency, Inc.

Job Functions:

Following is a brief outline of essential tasks for the Account Specialist position, but other responsibilities and duties may be assigned:

• Provide excellent internal and external customer service.
• Backup all functions of an Account Administrator.
• Effectively and efficiently process endorsement requests for interim audits/reporting policies, policy discrepancy changes or Property & General Liability changes as directed by the account team.
• Verify endorsements received from the insurance carrier match what was requested when adding/deleting Property & General Liability.
• Email or mail the endorsement received to the client when adding/deleting Property & General Liability.
• 120 days out – proactively reach out to the underwriter to gather applications and discuss the expectations of the renewal terms. Send an email to the AE/AM with recap, loss runs, e-mod worksheet, required applications and carrier expectations for renewal.
• During the renewal process, prepare and analyze account reviews with AM/AE or consultants and gather additional information as needed from the client. Create renewal submission once review is finalized in AMS for AM/AE to distribute to market.
• Once the quotes have been received, AM/AE will review to see if the exposures match. AM/AE will return to you with any notes to enable you to create the proposal/comparison, up to and including prior years data on an annualized basis.
• Utilization of Indio for all supplemental applications, schedule reviews for renewals and quoting purposes.
• Renew policy in AMS with updates, creation of endorsement lines required for policy checking, bill premiums as applicable and commissions in an accurate and timely manner in accordance with department policy.
• Be efficient on carrier websites to research and report on direct billing invoicing. Capable of deep discovery of billing issues and ability to communicate with client in a timely manner to rectify any issue. Efficiently navigate AMS billing for agency bill, split bill premiums, commission schedules and revisions with ease to determine if/when payment was received.
• Follow up and send final audit to ResourcePro for processing.
• Review and resolve audit disputes with AM/AE guidance to resolve in a timely manner.
• Follow up receipt of the policies after 30 days, once received and sent to ResourcePro.
• Process cancellation notices.
• Manage assigned tasks daily. Each day’s tasks should be completed by the end of the workday.
• Maintain a current, active license at all times. Complete Continuing Education classes as required to maintain license, or as requested by management. Should hold or be working towards at least one of the following designations: CIC, CISR, ARM, or CRIS, as requested by management.
• Other duties as assigned.

Requirements

Minimum Qualifications and Requirements:

• Able to read and write in English
• High School diploma or equivalent
• Must possess  a valid Colorado Property and Casualty License; insurance designations such as CIC, CISR, ARM, or CRIS strongly desired.
• Minimum 2 years experience in Commercial Lines insurance
• Must possess proficient computer skills including working knowledge of Microsoft Office products, especially Word and Excel, and Agency Management System software (AMS 360 or similar).
• Able to work independently with minimal supervision
• Excellent written and verbal communication skills
• Outstanding consulting, sales and negotiating skills
• Strong customer service and team skills; must interact effectively with clients, co-workers and management
• Strong attention to detail
• Solid organizational skills and ability to work efficiently under strict time constraints
• Proven ability to analyze and solve problems

 Moody Insurance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.