Account Specialist II

What's in it For You:

·       Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.

·       High potential career opportunities, due to our commitment to promoting from within.

·       Ability to network with high level customer stakeholders across the food service, hospitality, gaming, and food retail industries.

·       Comprehensive benefits package and competitive wages.

·       An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.

What You Will Do:

·       Participate in the Request for Information (RFI) / Request for Proposal (RFP) process for new customer prospects

·       Manage all aspects of designated number of key customer accounts including new customer rollouts. 

·       Act as primary Sales Operations customer contact for assigned projects and accounts, completing or delegating all requests for designated account alignment.

·       Partner with Sales Operations primary team members to support additional customers within aligned regions, as needed

·       Create and present industry leading data driven business reviews geared towards customer solutions and recommendations

·       Respond to direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries

·       Create and execute on dynamic and innovative reporting requests

·       Provide data driven analyses and recommendations to help customers execute on objectives and drive a culture of pest elimination.

·       Validate, manage, and upload customer hierarchy alignments for customer-specific alerts and reporting

·       Cross-functional relationship building with Commercial Digital Solutions, finance, operations, global business services, marketing and other internal teams.

·       Collaborate with other divisions of Ecolab to support our customers.

·       Manage customer expectations and program components to be implemented by internal teams.

·       Assist Account Managers with support of key corporate customers

·       Mentor, train, and onboard new Account Specialists.

Minimum Qualifications:

·       Bachelor’s Degree

·       Minimum of 2 years of customer service experience in call center or professional business environment

·       Intermediate user of Microsoft Office Suite

·       Excellent time management skills with ability to multi-task and prioritize to meet deadlines

·       Excellent verbal and written communication skills

·       Strong analytical and organizational skills

·       Immigration sponsorship not available for this role

Preferred Qualifications:

·       Advanced user of Microsoft Office Suite

·       Experience processing large amounts of data (customer and financial reporting)

·       Familiarity with Pest Elimination business practices and procedures

·       Salesforce.com experience

·       IBMi (AS400 & CMS) experience

·       At least 2 years of account management or B2B sales experience

·       A degree in Business, Project Management or Data Analysis

·       Demonstrated leadership experience.

·       Ability to think critically and demonstrate problem-solving capabilities

·       Ability to be productive in both team and self-supporting environments

·       Ability to present to medium or large groups

·       Ability to learn unique and proprietary software

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.