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Account Specialist / Shipping & Receiving Clerk

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Job Description - Account Specialist / Shipping & Receiving Clerk

Account Specialist / Shipping & Receiving clerk


This position is a vital support role and serves as a key connector between customer-facing processes and warehouse execution. This role requires a high level of proactivity, ownership, and teamwork to drive both customer satisfaction and operational excellence. The long-term goal for this role is to become a Seasoned proficient Account Specialist and service our growing list of customers.


Key Responsibilities


Account Specialist Functions



  • Manage assigned customer accounts and ensure customer requirements are accurately executed.

  • Process inbound and outbound orders in alignment with customer expectations and company procedures.

  • Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.

  • Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.

  • Perform invoicing and rate verification as per contractual terms.

  • Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.

  • Address and resolve customer concerns proactively when necessary.

  • Support audit readiness and maintain process integrity at all times.


Shipping & Receiving Clerk Functions



  • Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.

  • Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.

  • Coordinate rail freight activities when required.

  • Report scheduling issues to leadership in a timely manner with proposed solutions.

  • Participate in physical inventories and maintain inventory accuracy.

  • Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.

Original job Account Specialist / Shipping & Receiving Clerk posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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