Account Specialist / Shipping & Receiving Clerk

Account Specialist / Shipping & Receiving clerk

This position is a vital support role and serves as a key connector between customer-facing processes and warehouse execution. This role requires a high level of proactivity, ownership, and teamwork to drive both customer satisfaction and operational excellence. The long-term goal for this role is to become a Seasoned proficient Account Specialist and service our growing list of customers.

Key Responsibilities

Account Specialist Functions

• Manage assigned customer accounts and ensure customer requirements are accurately executed.


• Process inbound and outbound orders in alignment with customer expectations and company procedures.


• Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.


• Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.


• Perform invoicing and rate verification as per contractual terms.


• Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.


• Address and resolve customer concerns proactively when necessary.


• Support audit readiness and maintain process integrity at all times.

Shipping & Receiving Clerk Functions

• Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.


• Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.


• Coordinate rail freight activities when required.


• Report scheduling issues to leadership in a timely manner with proposed solutions.


• Participate in physical inventories and maintain inventory accuracy.


• Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.