Account Supervisor

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Account Supervisor serves as a key liaison between the kitchen/Customer Service Center (CSC) and airline partners, ensuring seamless communication and coordination across departments. This role is responsible for addressing performance-related issues, responding to customer requests, and facilitating collaboration among internal teams.

A critical aspect of the position includes leading and organizing menu presentations, ensuring they meet client expectations and operational standards. The Account Supervisor plays a vital role in maintaining service excellence, driving customer satisfaction, and supporting the overall success of airline partnerships

Main Accountabilities

Account Management

• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager


• Ensure accurate billing and provisioning to the airline


• Maintain daily par levels and inventory control in accordance with customer standards


• Ensure equipment inventory is taken in a timely and accurate manner


• Ensure the on time departure of all flights using catering guidelines


• Support the respective departments regarding all airline cycle changes


• Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 


• Maintain customer specifications and monitor changes


• Ensure that the airlines measurement system is taken into account in each department


• Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner


• Monitor and ensure CSC compliance with the airlines safety expectations


• Develop, document and maintain flight attendant comment and delay database


• Support the Executive chef in menu presentations as needed. Assist in Chef tables


• Track quality scores


• Ensure par levels of customer inventory and customer specific goods 


• Participate in special customer projects 

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed


• Guide, motivate and develop the subordinate employees within the Human Resources Policy


• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team


• Make the company's values and management principles live in the department(s)


• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations


• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
  
   

Knowledge, Skills and Experience

• Bachelor’s degree in Business Administration, Human Resources, or a related field; equivalent professional experience may be considered in lieu of a degree.


• 2+ years of experience in a account management or business operations


• Strong presentation, communication, training, and interpersonal skills.


• Proven ability to understand and meet customer expectations.


• Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances


• Proficient in Microsoft Office Suite and other Windows-based applications.