Account Supervisor

Description

• Establish and invest in cross-channel agency relationships
• Have thorough knowledge and understanding of client MSAs, scopes and estimates and resource allocations. Ensure that all parties fulfill their commitments
• Contribute and/or manage financial forecasting responsibilities for client portfolio 
• Develop significant project SOWs and provide oversight on the development of estimates for projects assigned to AC/AE
• Stay current on the status of efforts with all internal agency departments and provide direction as needed 
• Guide cross-functional teams and external agency partners in all phases of integrated campaign development, including innovation, ideation, consumer research and insights, and creative execution to ensure client marketing goals are met
• Draft strategic POVs to address client problems/concerns
• Develop and monitor progress against AC/AE/SAE growth plans
• Author project and campaign briefs in partnership with Account Planning
• Lead client and internal meetings 
• Manage and participate in the execution of client presentations, including the contributions of other channel leads and leading development of client facing meeting decks
• Execute annual performance appraisals for AC/AE/SAE
• Develop client advertising budgets in partnership with clients to ensure that client and agency goals are achieved. Ensure accuracy and identify areas of opportunity for reinvestment or improved returns
• Draft and maintain client backgrounders
• Provide final approval of client billing worksheets/invoices and ensure monthly billing is delivered to clients, either sent from Accounting or AM team member
• Procure payment for all outstanding client invoices in excess of 90 days late
• Update team forecast on a monthly basis with any newly approved SOWs and estimates
• Strategically direct accounts, including leading marketing planning and meetings
• Approve internal time sheets for AC/AE/SAE
• Review actual vs allocated resource data with AD/GAD and look for opportunities to right-size accounts
• Develop client annual planning timelines and clearly communicates requirements and deadlines to the client
• Represent agency and client at industry events
• Embrace team mentality and lead day-to-day efforts of the account team
• Responsible for inspiring and mentoring the junior team
• Understands basic principles of direct marketing, offer targeting and segmentation strategies
• Understands appropriate research techniques for strategy, creative, and media needs
• Expected to learn the client business, prepare client deliverables and become a brand expert and trusted client advisor
• Understand agency portfolio of offerings and how to apply them to solve client business problems
• Merchandise agency work to foster client confidence and inspire other teams internally

• 5+ years of experience in advertising or a related field 
• Thorough knowledge of integrated marketing channels, including media, web, social media, PR, experiential, print, creative and CRM 
• Ability to communicate clearly and concisely, verbally and in writing
• Results-oriented, self-motivated, and able to inspire a sense of urgency for self and teammates
• Ability to problem-solve, balance multiple priorities and meet deadlines
• Ability to work both independently and as part of a team, including leadership roles
• Strong work ethic and attention to detail, reliable and great energy
• Proficient in Microsoft Office and Google business applications
• Demonstrates a high level of professionalism and respect
• Exhibits discretion with confidential information