Account Supervisor (Michigan Based)

ABOUT US:

Fusion92 is building the future of marketing through an unparalleled, data-driven approach to solving our clients' toughest problems. We call ourselves a Marketing Transformation Partner for clients, as through a culture of curiosity, fearlessness, teamwork and leadership, we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth.

We’re an independent, national enterprise based in Chicago with hubs in Detroit, Austin and Denver. Fusion92 is committed to a diverse, equitable, inclusive workplace that drives a positive impact in our global community. 

We are experts across every field and discipline in marketing.

Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists, media buyers, copywriters, technologists, developers, consultants, coders, UX/UI specialists, designers, strategists, producers, operations pros and more to deliver real results and to give answers to the unanswerable. 

We launch products, we have patented innovations, we create award-winning ideas — we transform businesses. We are dreamers and doers, and we are ready for you to join us.

Our difference is our people. That's where you come in.

If you're curious and looking for a integrated team where you can fearlessly collaborate and deliver best-in-class work, join us!

The role

The  Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills and can lead an account and cross-functional team seamlessly. They provide day-to-day leadership of the strategic plan and ensure the end deliverable (strategy/creative/media/dev) achieves the client’s and agency’s objectives. As the go-to business partner, the Account Supervisor builds trust with and acts as an advisor to internal and external clients. We are looking for candidates that thrive in a fast paced, collaborative, and team-minded environment.

This role often operates at a portfolio level, taking ownership of both revenue and client satisfaction, leading teams to capitalize on significant growth opportunities.

Bringing our core values — Curiosity, Fearlessness, Teamwork and Leadership — to life will be critical to the success of this individual.

Location:

Candidates must be located in Illinois, Texas, Colorado, or Michigan. For individuals based in our Michigan and Illinois locations, this will be a hybrid role, requiring both in-office and remote work. For candidates in Texas and Colorado, this position will be fully remote.

What you'll do

• Serve as the daily contact and “client advocate” between client and agency and acts on client requests (serving as lead role on some projects and support on others)
• Maintain long-term and profitable customer relationships with all levels of client management
• Management of client communications for assigned projects, including status reports and conference reports as well as client/project billing, invoicing, and overall financials
• Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sell-in ideas
• Delivers total project ownership, including:
• Act as team leader to ensure integration of agency disciplines (media, strategy, creative, finance, etc)
• Develops scopes, project briefs, change orders by working with the client and internal teams
• Communicating project milestones, client feedback, and next steps to all relevant cross-functional team members and clients
• Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines, pacing of projects, and budget 
• Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
• Provides competitive intelligence, trends, and strategic POVs to the client 
• Brings teams together to actively solve current project demands, to resolve any internal issues or for proactive ideation 

 KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED:

• 4-6 years of experience in an ad agency managing projects in multiple mediums, including digital, video, social, print and large-scale website maintenance.
• Bachelor's degree preferred, ideally in business administration, program management, project management, analytical management or marketing/advertising
• Experience with “franchise” or multi-location clients is a plus
• At least 5 years of client service or account management experience; Has had client interaction/experience and works to have best-in-class client service; ability to build and maintain strong client relationships
• Familiarity with advertising agency/digital marketing process, including strategic development, media buying and asset management, and production; Knowledge of management of all types of digital deliverables a plus
• Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
• Ability to work and collaborate with counterparts (media, creative, developers) to ensure the team has what is needed in order to deliver accurate work to our clients 
• Foundational understanding of our clients’ business and marketing knowledge
• Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
• Ability to present ideas, projects to client without senior account support
• Knowledge of Excel, Acrobat Professional, Smartsheet, Jira

The hiring range for this discipline within our industry is $60,000 to $100,000. Where an employee is paid within this range will depend on multiple factors including, but not limited to location, years of experience, education, internal pay structure, and other contributing factors.

Disclaimer: All qualified candidates will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.