Account Support (Logistics)

Job Title: Shipper Support Specialist

Hours: Monday – Friday 8am – 5:00pm (5 days in office for 2-4 weeks, then 3 days in office 2 days WFH)

Location: Tempe, AZ85284 (HYBRID)

Job description

Provide shipper support to vendors and sellers who use Amazon as their freight distributor.

· They make sure they get the service that is due to them, customer support from the standpoint of operations to solve problems.

If there is a missed pickup, their job is to research and ultimately resolve to ensure the freight is picked up.

Amazon has over 16,000 vendor relationships and they will work with different people each day.

There is a report that comes out every morning which lists the missed pickups, the report will have some data points but there will be gaps that need to be problem solved using various tools, resources, data analysis and stakeholder communication to ultimately resolve the issue.

Will work through 50 vendors to start and expected to work through 175 8 weeks into the role.

Majority of communication will be in written form and less phone.

Top Skills Details

Data analytics

Written communication

Problem solving

Additional Skills & Qualifications

Looking for people who like to solve riddles, the SOP that they have for this team provides guidelines, but they need people to jump in and own their space.

Problem solving/critical thinking experience - Assigned vendors, they will have a lot of free reign to make decisions that are outside the box to drive the resolution.

Need someone who can go beyond following instructions, must use critical thinking skills to find info that is not in reports.

Must show good work history and tenure in previous roles. If they have advanced in their previous roles that is a big plus.

Think outside the box, may not have all the answers, take the lead and connect the dots.

Excel - copying and filtering data.

Excellent written communication skills

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.