Account Support Specialist

Account Support Specialist

Location: Currently hiring in Chattanooga and Nashville, TN offices

Compensation: Base + Commission Incentives

Position Summary:
Want to be a key player in keeping logistics running smoothly for a fast-growing freight brokerage? As an Account Support Specialist at KCH Transportation, you will support our day-to-day operations by managing scheduling, tracking, and account data while ensuring shipments and customer communications stay on point. You will partner closely with the Account Management team to keep operations seamless and customers informed. This role is ideal for someone organized, proactive, and detail-oriented, and someone who thrives on keeping processes running smoothly and making a visible impact every day. This role lays the foundation for potential promotion into an Account Manager position!

Why You’ll Love Working Here:

• Growth Opportunities: Start your career in account support with a company that offers clear paths for advancement.

• Team Collaboration: Be part of a supportive, forward-thinking team that values your input and ideas.

• Make an Impact: Your work will directly contribute to the growth and success of the company.

• Dynamic Environment: Experience a fast-paced, constantly evolving industry where every day is different.

• Benefits: Health, Dental, Vision, 401k Matching, PTO, Paid Holidays, & More!

Essential Duties and Responsibilities:

• Coordinate Scheduling: Manage pick-up and delivery scheduling to ensure shipments move efficiently.

• Provide Tracking Updates: Communicate relevant tracking information to Operations teams and customers as needed.

• Maintain Accurate Data: Keep TMS portal information up to date for both internal systems and external customer boards.

• Organize Documentation: Retrieve, organize, and manage required shipping and billing paperwork.

• Support Account Management: Assist the Account Management team with all back-end account tasks to ensure smooth operations.

• Communicate Effectively: Collaborate with internal teams and customers to maintain account accuracy and timely service.

Core Competencies:

• Highly Organized: Keeps tasks and information structured and accurate.

• Detail-Oriented: Ensures precision in scheduling, data entry, and documentation.

• Multitasker: Manages competing priorities effectively without losing focus.

• Dependable: Shows initiative and reliability in completing tasks and supporting the team.

• Communicator: Delivers clear, professional written and verbal communication.

• Coachable: Open to feedback and eager to improve skills and processes.

• Team-Oriented: Works collaboratively with others and brings a problem-solving mindset.

• Tech-Savvy: Proficient in Microsoft Office and able to pick up new systems quickly

• High school diploma or equivalent required

• Some college or relevant coursework preferred

• 1-2 years of experience in logistics, operations, or administrative support roles

KCH Transportation is an EEO Employer.