Accounting Cancellations Clerk

Sterling Automotive Group is seeking a detail-oriented and customer-focused Accounting Cancellations Clerk to work at our Central Accounting Office in Lafayette, LA.

This role is responsible for reviewing and processing warranty, GAP, and product cancellations, coordinating refunds to customers and lenders, reconciling schedules, and ensuring all documentation is accurate and compliant with provider and dealership requirements. The Cancellation Clerk reviews, processes, and finalizes cancellation requests for service contracts, aftermarket products, and protection plans. This position works closely with Accounts Payable, F&I Departments, lenders, and customers to ensure accurate payouts and compliant documentation.  
 

Essential Duties & Responsibilities: 

• Process warranty, GAP, and product cancellation requests in accordance with provider and lender requirements 
• Review contract details to verify eligibility, coverage, and cancellation terms 
• Calculate prorated refunds and ensure timely payment to customers or financial institutions 
• Submit cancellation forms and supporting documentation to providers 
• Track and follow up on outstanding cancellations, chargebacks, and pending refunds 
• Reconcile cancellation schedules and verify that all transactions are recorded accurately 
• Update internal systems with cancellation statuses, refund amounts, and supporting notes 
• Communicate with F&I Managers, Accounting, and lenders to resolve discrepancies 
• Issue customer refund checks 
• Maintain organized electronic and physical files 
• Protect sensitive customer and company information by adhering to confidentiality policies 

Job Qualifications & Requirements: 

• One or more years of experience in a dealership accounting role preferred (AP, billing, or similar) 
• Familiarity with warranty, GAP, or product contracts is a plus 
• Strong attention to detail and accuracy 
• Effective communication and problem-solving skills 
• Ability to manage deadlines and handle multiple tasks simultaneously 
• Technologically proficient; experience with dealership management systems preferred 
• Must maintain a professional demeanor and appearance 
• Must be willing to submit to pre-employment background check & drug screen 
• Must have a valid driver's license with a clean driving record, and be at least 18 years of age due to insurance purposes 
• Minimum of high school diploma or equivalent is required 

Schedule: Full-time, Monday-Friday  
Pay: Starting at $15/hr

Why Choose Sterling?  

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships - one customer at a time. 

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time 
• Financial Security: Hourly-paid position with guaranteed 40 hours per week! 
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment   

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.