Accounts Payable Team Manager

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Role Summary:

We are seeking a dynamic and experienced Team Lead to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in both German and English, demonstrate leadership in driving team productivity, and ensure high-quality service delivery across order processing, query resolution, and RMA (Return Material Authorization) processes.

Key Responsibilities:

• Lead and manage a team handling Customer Care and AP processes.
• Oversee daily operations including:

1.   Order Processing
2.   Query Handling
3.   RMA Management

• Accounts Payable responsibilities including:

1.   Invoice Processing
2.   Supplier Queries
3.   Payments
4.   Vendor Management

• Ensure timely and accurate resolution of customer queries and escalations.
• Drive team performance through KPIs and productivity metrics.
• Foster a collaborative and high-performing team culture.
• Manage team conflicts constructively and promote employee engagement.
• Build and maintain strong relationships with internal stakeholders and external customers.
• Ensure compliance with company policies and regulatory requirements.
• Identify process improvement opportunities and implement best practices.

Required Qualifications & Experience:

• Fluent in German (highly preferable) and English (must - spoken and written) 
• Minimum 5+ years of experience in Accounts Payable and Customer Care domains.
• Proven experience in Order Management, Query resolution, and RMA processes.
• Prior experience in a Team Lead or Supervisory role.
• Strong interpersonal and communication skills in German and English.
• Ability to manage team dynamics and resolve conflicts effectively.
• Customer-centric mindset with a focus on quality and service excellence.
• Proficiency in ERP systems (SAP preferred) and MS Office tools.

Preferred Attributes:

• Experience working in a multinational or shared services environment.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Passion for continuous improvement and operational excellence.

What we offer 

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Transportation / Utilities allowance
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office