Description
Summary: This position is primarily responsible for managing the accounts receivable process: maintaining current and accurate account records, collections, payment application, resolving billing issues, opening new accounts and maintaining customer invoice files.
Time Utilization: This position may travel up to 5% of the time. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate internal and external customer schedules.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Respond to incoming customer inquiries and resolve account issues promptly, often collaborating with internal or external stakeholders to gather relevant details. Manage past-due accounts through proactive collection efforts, including calls, written correspondence, and coordination with collection agencies. Escalate collection issues to appropriate stakeholders and recommend accounts for write-off as necessary.
- Research and process returns, price adjustments, credits, debit notes, freight billings, and billing corrections in SAP. Collaborate with tax accounting to address tax-related issues and adjustments.
- Prepare and generate progress and final invoices for applicable orders. Work closely with Sales and Order Entry teams to ensure accurate terms, special payment arrangements, and compliance with financial agreements.
- Review and release credit-held orders, process credit card authorizations, and settle transactions upon invoicing in SAP.
- Evaluate creditworthiness using credit applications and third-party credit information. Set up new customer accounts with appropriate credit limits and maintain customer master data.
- Participate daily in regional meetings as a representative of the Credit Department and lead periodic discussions on regional portfolio reviews.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree in accounting, finance, economics, business administration, or mathematics; or four years relevant experience in credit and collections; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Database software and Contact Management systems. ERP system experience SAP preferred.
Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
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