Accounts Receivable & Customer Follow-Up Specialist (Commercial Service)

Join Our Team at GSM Services
At GSM Services, our mission is simple yet powerful — to provide Comfort & Peace of Mind to our customers and coworkers. We are looking for an Accounts Receivable & Estimate Follow-Up Coordinator to support our Commercial Service Divisions. This role is perfect for someone who is detail-oriented, highly organized, and passionate about customer service.

What You’ll Do:

• Manage accounts receivable for the Commercial Service Divisions
• Monitor and call on past due invoices daily
• Achieve and maintain accounts receivable goals set by leadership
• Follow up on open estimates within 24 hours to determine customer readiness to proceed
• Keep detailed follow-up notes to ensure we always know “What’s Next” with each customer
• Confirm and update customer contact information in ServiceTitan
• Schedule Sales Advisor site visits as needed
• Generate leads from existing customer information as directed by leadership
• Perform other administrative duties as assigned

What You Bring:

• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Proficiency with Microsoft Word, Excel, Outlook, and other common software
• Ability to multitask in a fast-paced, dynamic environment
• Strong interpersonal skills and a professional demeanor
• High school diploma or equivalent

Why Work With Us:
At GSM Services, you’re not just another employee — you’re part of a team that values integrity, teamwork, and excellence. We offer a supportive environment, opportunities for professional growth, and the chance to make a real impact every day.

Apply Today and help us continue our tradition of excellence in serving our customers and community!

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE