Accounts Receivable Clerk

Duties & Responsibilities:

• Ensure delivery of excellent customer service through timely and accurate processing of payments and communication with other departments to resolve inquiries.
• Focus on outbound calls to collect past due invoices, send invoice/statements, and understand appropriate government regulations regarding payment information.
• Support other teams in a variety of administrative tasks.
• Provide and assist customers with general information.
• Follow up with customers regarding open invoices, past due invoices, payments, and credits.
• Keep assigned accounts reconciled and current.
• Work with Fulfillment department to complete invoicing process.
• Any other responsibilities assigned by management including assisting in financial audits.

Expectations & Evaluation:

• Follow policies and procedures and support's organization's goals and values. Contribute to building a positive team spirit and put success of team above own interests.
• Complete administrative tasks correctly and on time while balancing team and individual responsibilities.
• Look for ways to improve and promote quality. Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in a timely manner.
• Follow instructions, respond to management direction, and complete tasks on time or notify appropriate person with alternate plan.
• Meets challenges with resourcefulness and displays original thinking and creativity and generates suggestions for improving work.

Qualification:

• High school diploma or equivalent; Associate's degree or coursework in accounting preferred.
• Proven experience working in accounts receivable or related financial role.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting software (e.g., QuickBooks, SAP, Oracle, or Acumatica).
• Experience with payment gateways (SPS, Billgo, etc.)
• Strong analytical and problem-solving skills to reconcile accounts and resolve issues.
• Excellent communication and interpersonal skills for interacting with customers and internal stakeholders.
• Ability to prioritize tasks, manage multiple deadlines, and work independently with minimal supervision.

Work schedule

• Monday to Friday
• 8 hour shift

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program
• Employee discount