Accounts Receivable / Collections Specialist (West Coast)

Position Summary

We are seeking an experienced Accounts Receivable & Collections Specialist to manage customer collections and receivables for our West Coast operations. This role will be responsible for maintaining strong customer relationships while ensuring timely payment of invoices, reducing past-due balances, and supporting overall cash flow objectives. The ideal candidate is proactive, professional, persistent, and experienced in business-to-business (B2B) collections.

Key Responsibilities

• Manage the collection of outstanding accounts receivable for assigned customers, primarily located on the West Coast.
• Contact customers regarding overdue invoices via phone, email, and other communication channels.
• Maintain accurate records of all collections, customer communications, and payment commitments.
• Build and maintain positive relationships with both internal and external accounting, purchasing, sales, and management teams to resolve customer issues with payment.
• Investigate and resolve payment delays, disputes, short pays, deductions, and billing discrepancies.
• Review aging reports and prioritize collection efforts to achieve cash collection targets.
• Monitor customer credit exposure and communicate potential collection risks to management; assisting with credit reviews and customer account maintenance as needed.
• Support month-end closing activities, cash application follow-up, and AR reporting.
• Recommend accounts for credit hold, payment plans, or escalation when necessary.

Qualifications

• 3+ years of Accounts Receivable and B2B Collections experience, preferably in manufacturing, distribution, metal, or related industries.
• Strong understanding of accounts receivable processes, aging reports, deductions, and dispute resolution.
• Excellent verbal and written communication skills, including the ability to handle difficult collection conversations professionally.
• Proven ability to work independently and manage a high-volume customer portfolio.
• Proficiency in ERP systems and Microsoft Excel.
• Strong organizational skills and attention to detail.
• Experience working closely with sales teams while maintaining collection discipline.

Preferred Qualifications

• Experience with customers in manufacturing, construction, industrial, or metal service center industries.
• Knowledge of credit and risk management principles.
• Experience with multi-location or multi-state customer accounts.

Success Measures

• Reduction in past-due receivables.
• Improvement in Days Sales Outstanding (DSO).
• Timely resolution of customer disputes and deductions.
• Achievement of monthly cash collection targets.
• Accurate and timely AR reporting and follow-up.

Benefits: 

• Base compensation and commission  
• Medical, dental, and vison insurance 
• 401K with company match  
• Generous PTO and holidays 
• Paid life and disability insurance  

Minority/Female/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class. 

Compensation: $55,000-70,000