Accounts Receivable Coordinator

The Accounts Receivable Coordinator is responsible for managing customer accounts, collections, billing, and cash applications while providing support for day-to-day accounting operations. This role serves as a key point of contact for customers and internal departments, ensuring timely invoicing, payment processing, account maintenance, and accurate financial records. The position also supports enterprise agreement tracking, reporting, reconciliations, audit preparation, and process improvements within NetSuite and other business systems to help maintain efficient and effective financial operations.

Essential Duties and Responsibilities

 Accounts Receivable

• Manage accounts receivable activities to ensure timely collection of outstanding balances and maintenance of current customer accounts. 
• Generate, review, and distribute customer invoices and billing documents. 
• Process incoming ACH and check payments and accurately post transactions within the accounting system. 
• Prepare and distribute accounts receivable aging reports and assist with collection efforts. 
• Manage customer-specific and enterprise billing requirements, ensuring compliance with contractual obligations. 
• Track enterprise agreement usage, monitor contract expirations, and review related billing activity. 
• Maintain accurate customer account records and resolve invoice, payment, and account discrepancies. 
• Prepare necessary documentation related to deposits, payments, and cash receipts. 
• Maintain and update cash balance tracking and support cash management activities.
• Manage AP-AR in-box. 
• Assist NCCER customers, process purchase orders, and update customer account information.

 Salesforce Case Management and Customer Support

• Assist with Salesforce cases assigned to the accounting department. 
• Assist NCCER customers with invoices and NCCER systems. 
• Manage customer account information and validate business documentation. 
• Manage accounting department mailboxes and respond to customer and internal inquiries.

 General Accounting

• Prepare and post routine journal entries accurately and timely.
• Support month-end close activities by reconciling general ledger accounts, investigating discrepancies, and maintaining accurate financial records and supporting documentation.
• Support annual financial audit.  

• Associate degree Accounting, Finance or higher, or related field; or equivalent work experience.
• Experience with accounting or ERP systems; NetSuite experience preferred.
• Salesforce experience a plus.

Professional Skills

• Ability to thrive in a fast-paced environment, manage multiple priorities and projects, and adapt to changing business needs while meeting deadlines. 
• Ability to maintain a high level of confidentiality and securely handle sensitive information. 
• Excellent communication, collaboration, and customer service skills, with the ability to effectively support internal and external customers. 
• Strong attention to detail, organizational skills, and commitment to accuracy in all work performed. 

Physical Demands

• Work is performed in a professional office environment with a moderate noise level. 
• May occasionally be required to lift, carry, or move items weighing up to 25 pounds. 
• Requires the ability to effectively view and interpret information both on computer screens and in printed materials. 
• Regularly required to remain seated and communicate effectively in person, by phone, and through virtual meetings. 
• Frequently uses hands and fingers for typing, handling documents, and operating office equipment. 
• Frequent use of a computer and other standard office technology is required. 
• May occasionally be required to stand, walk, reach, bend, balance, stoop, kneel, crouch, or perform other routine physical movements associated with office work. 
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

NCCER is an equal opportunity employer. No one shall be denied employment or opportunity based on race or color, sex, age, national origin, religion, physical or mental disability, veteran’s status, marital status, gender identity or sexual orientation. NCCER also provides reasonable accommodations to individuals with disabilities and bona fide religious beliefs, provided that such accommodation does not constitute an undue hardship on the Company.