Accounts Receivable Credit and Collections Specialist

Job Summary: The AR Credit Specialist position is responsible for working with customers to accelerate the speed that they pay NEFCO by collecting aged receivables and for applying a consistent credit policy towards customers. Periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers should occur daily. Specialists will always be pleasant and respectful to all internal and external customers and act as NEFCO ambassadors.

Job Duties:

• Responsible for tracking and resolving outstanding payment issues and reporting on monthly collections in a timely manner.
• Providing customer service regarding collection issues, processing customer refunds, review and process account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer deductions, customer reconciliations and processing credit memos.
• Interact with Cash Application team, Sales Tax Dept, Customer Service and other internals departments as necessary to effectively reconcile accounts as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Maintain open communication & follow up effectively with sales department regarding customer accounts on a timely basis.
• Manage customers in the credit hold queue
• Maintain customer credit files
• Respond to requests for credit references
• Recommend changes in the credit policy to senior management
• Monitor the credit worthiness of accounts and review w/ management as required
• Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department.
• Engage in daily huddles, as well as weekly and monthly meetings to discuss & resolve A/R related issues.
• Participate in AR related Projects i.e Avalara & Bill Trust.
• Meet defined department goals and activity metrics
• Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete.
• Approve employee timecards at the end of each period, prior to supervisor deadline.
• Work with employees to resolve errors (missing punches, adjustments, etc.).
• Review and approve PTO requests.

Preferred Qualifications:

Key Performance Measures: Days Sales Outstanding (DSO), Electronic Billing % $, Electronic Payments % $, Bad Debt Write-off % $, Improvements Implemented.