Accounts Receivable Process Lead

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 160 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

Accounts Receivable Process Lead assumes and oversees with complete ownership of processes within the Accounts Receivable team, overseeing all aspects of the department's operations, internal process reviews, to ensure timely collections and reporting.

Be responsible for the monitoring and leading an assigned Accounts Receivable team:

• Ensure end-to-end Accounts Receivable process including billing, cash allocation, and reconciliation of customer account in accordance to agreed SLAs.


• Assist the team with the most complex operational tasks and ensure their completion within the agreed SLA.


• Organize and maintain relevant accounting details and files.


• Organize and distribute workload among team members in association with the Team Leader.


• Oversee the implementation of Kaizen initiatives together with leading process harmonization efforts.


• Lead and encourage team members to look for opportunities for process simplification and improvements.


• Monitor individual and team performance metrics for opportunities of continuous improvement.


• Prepare periodical reports to all of the interested parties.


• Prepare the needed documentation and evidence for audit requests.


• Provide input to the Team Lead about employees' professional development and input into daily work.


• Ensure accurate and up-to-date process documentation.


• Assist AR Team Lead and AR Manager to ensure customer satisfaction.


• Oversee IT issue resolution related to accounts receivable.


• Contribute to the PBS vision, strategy, and values by integrating them into the team's daily performance.

What makes you beat

• Degree in accounting, finance, or related field.


• 3+ years of experience in Accounts Receivable processes.


• Advanced knowledge of Accounts Receivable end-to-end processes.


• Intermediate knowledge in Finance and Accounting.


• Strong understanding of accounting principles and practices.


• Excellent organizational skills.


• Advanced knowledge in MS Office.
  


• Professional proficiency in English (both written and spoken).


• Proven experience in process improvements, preferably in a Shared Service Center environment.

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer: 

• Hybrid work from the heart of Vilnius and your beloved home💖


• Leadership trainings, language courses and other.


• 4 trust days per year. 


• Gamified monetary rewards for automation projects. 🎁


• Individualized competency development plan for your future career. 


• Compensation for your home office 💲

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