Accounts Receivable Specialist

Wilson-McShane Corporation, a third-party administrator for Taft Hartley funds, is seeking a full-time Accounts Receivable Specialist in our Lansing, MI office. 

The schedule is Monday-Friday, 8:00 AM to 5:00 PM with a compensation of $30.91 per hour.

Essential Duties and Responsibilities include the following:

• Research and resolve daily inbound calls received from participants and employers.
• Communicate with participants and employers via written emails and letters.
• Post employer contributions and participant self-payments for multi-million-dollar Funds.
• Problem solve and reconcile varying types of reports.
• Interpret and follow rules outlined in Plan Documents, COBRA language, and ERISA law.
• Other duties and projects as assigned.

The Accounts Receivable Specialist position is a non-exempt position and includes benefits such as the following:

• Health, and Dental Benefits
• Defined Contribution Annuity Pension Plan
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Burial Benefit and AD&D Benefits
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should demonstrate the following competencies:

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibilities for own actions; Follows through on commitments; Team Player.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. 
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Takes pride in one’s own work; Organized.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 
• Dependability- Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Ability to prioritize duties. 
• Communication- Speaks clearly; Listens and gets clarification; Responds well to questions; writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. 

To perform the job successfully, an individual should have the following qualifications:

• Proficient in Microsoft Word and Excel.
• Previous Accounts Receivable experience is preferred.
• Experience with Taft-Hartley Funds preferred.
• Enjoy working with the public via phone and in person
• Ability to read and interpret Plan Documents and SPDs.