Accounts Receivable Tech (In Office/Essential)

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders. 

Our purpose is to make people feel secure, appreciated, and respected.  These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business.  Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

What you will do:

Handle a variety of in office/essential accounts receivable functions within the Credit & Collections department. Responsible for assisting with posting cash and correcting errors within the Accounts Receivable systems.

Essential Functions:

• Receive, prepare and appropriately post all loose cash receipts determining the correct receivable to which to post the payment maintaining daily bank deposit schedule. 


• Assist in processing cash receipts received with stubs through Remittance Processing Equipment and prepare bank deposits maintaining daily bank deposit schedule.


• Understand how to find data required to provide billing information by phone or correspondence for Internal and/or External Customers.


• Assist in the review and processing of Return Resolutions and Payments on daily basis and advise appropriate finance contacts when completed.


• Assist in the reconciliation of prior day’s payment transactions including all bank to bank payments, IVR Payments, credit card payments, ACH/EFT payments and paper checks from all payment channels.


• Assist in handling of agent/insured requests requiring a transfer of a misapplied payment, payment transfer request from customer, resolution of unpaid audits, review of an endorsement’s impact on the account, or resolution of reinstatement requirements.


• Perform data entry of prescreened EFT bank withdrawal requests to enable insureds to pay by automated bank withdrawals. 


• Understand the review of routine Dividend Payments according to proper business procedure to identify and withhold funds for unpaid balances. 


• Investigate Returned Mail and handle according to business procedure.


• Process payments into AS400 billing system.


• Process payments into OPEX machine, creating deposits for the bank.


• Assist the Director and senior technicians with daily internal control report reviews as needed.


• Performs other duties as assigned.


• Conforms with all corporate policies and procedures.

What you will need:

Education: H.S. Diploma or Equivalent required.

Experience: Less than 2 years. 

Salary: $32,900-$49,300

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:                              

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit


• Dental Benefit


• Vision Benefit


• Life Insurance and Disability Benefits 


• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)


• Health Savings Account (HSA) 


• Flexible Spending Accounts 


• Tuition Assistance, Training, and Professional Designations


• Company-Paid Family Leave


• Adoption/Surrogacy Assistance Benefit


• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance


• Student Loan Refinancing Services


• Care.com Membership with Back-up Care, Senior Solutions


• Business Travel Accident Insurance


• Matching Gifts program


• Paid Volunteer Day


• Employee Referral Award Program


• Wellness programs


• Personal Insurance Discount

Additional Information:

This position is a full time hourly, non exempt (overtime eligible).

As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 

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