Accounts Receivable/Customer Service Representative

Description

OVERVIEW

The Accounts Receivable/Customer Service Representative is responsible for processing incoming payments made by customers and business entities who work with Premier AG as well as providing strong communication skills to serve their needs.  This work is done under the guidelines established by both the Seymour and Loogootee Office Managers.  Additionally, the Accounts Receivable/Customer Service Clerk provides administrative support as needed to allow the office to run efficiently.

Responsibilities:

• Accurately posting customer postal mail payments
• Daily payment reconciliation and deposit
• Daily bank and postal mail route
• Scan / File all deposit records
• Customer service
• Greet customers, vendors, and other walk-in traffic

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills, Knowledge and Abilities:

• Knowledge of phone systems
• Ability to provide excellent verbal communication skills to a wide variety of individuals while maintaining both patience and empathy
• Ability to identify and resolve customer issues efficiently and effectively
• Ability to operate office equipment
• Ability to follow established processes
• Knowledge of Microsoft office software
• Ability to create letters, documents and send e-mail through use of appropriate software
• Ability to handle multiple tasks 
• Ability to be detail oriented in order to process work accurately 

Education Requirement:

• High School Diploma or equivalent
• 1-2 years of Relevant office/customer service experience

Physical Requirements:

• Able to sit, bend, and reach overhead as part of daily office activities
• Able to hear effectively on phone
• Able to read documents with fine print.
• Able to use a keyboard

This job description is not inclusive of all duties and responsibilities of this role. Duties and responsibilities may be added and deleted based on business needs and may be changed by Premier AG when business dictates.