ACH Specialist I or II (depending on experience )

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

The primary purpose of the positions

This position is responsible for posting Automated Clearing House (ACH) debit and credit exceptions to member accounts, returning any un-posted ACH exceptions, and balancing posted and un-posted exceptions for the day. Other duties of this position include the timely processing of ACH disputes, stop payments, notifications of change (NOCs), email communications as well as processing EFT share transfers and paper payrolls.

Essential Functions of an ACH Specialist I

• Provide external and internal member service in regard to ACH activity on members accounts via phone and/or other communication avenues (CRM, Online Banking and specialized email groups, ACH and Direct Deposit). Processing ACH disputes Create and maintain EFT (Electronic Fund Transfers) to include paper payroll Process ACH Reclamations/Deceased Accounts Review Daily Modified Loan Reports/Skip A Pay. Review Daily ACH Stop Pay report.
• Support with processing ACH debit and credit exceptions by either posting to member accounts, mortgages or returning items to the ODFIs via FedLine by way of Application Support. Log totals in various tracking sheets. Assist with balancing various GLs.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Essential Functions of an ACH Specialist II

• Intermediate understanding of ACH policy and procedures, FedLine, and credit union policy and procedures.
• Must be a quick learner, able to develop a thorough understanding the ACH processes, including a complete understanding of 3rd Party Vendor processes, internal host system processes (currently Symitar), and all policies and procedures related to the credit union’s ACH activities. The ACH Specialist must be able to use the host system simultaneously with third-party websites.
• Good communication, attention to detail, logic, organization, professionalism, and customer service skills are required.
• Solid business judgment, accuracy, and exercise of common sense are required.
• Ability to detect and assess unusual and/or suspicious activity.

 ACH Specialist I:

• High School Diploma/G.E.D. or Equivalent.
• 1+ years Financial Institution experience. Required
• 1+ years of exposure/application of ACH concepts, policies, and procedures. preferred

ACH Specialist II:

• High School Diploma/G.E.D. or Equivalent.
• 2+ years Financial Institution experience. Required
• 2+ years of exposure/application of ACH concepts, policies, and procedures. Required

Technical or Specialized Knowledge/Skills:

• Basic understanding of ACH policy and procedures, FedLine, and credit union policy and procedures.
• Must be a quick learner, able to develop a thorough understanding the ACH processes, including a complete understanding of 3rd Party Vendor processes, internal host system processes (currently Symitar), and all policies and procedures related to the credit union's ACH activities. The ACH Specialist must be able to use the host system simultaneously with third-party websites.
• Good communication, attention to detail, logic, organization, professionalism, and customer service skills are required.
• Solid business judgment, accuracy, and exercise of common sense are required.
• Ability to detect and assess unusual and/or suspicious activity.

Certifications Required:

• ACH Certification within 1 Year required

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

The pay range for the ACH Specialist I is: $21.24 to $23.48 per Hour (S11)

The pay range for the ACH Specialist II is: $23.24 to $25.70 per Hour (S12)



Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.



This position is eligible for our corporate bonus program based on company performance.



Benefits Summary Sheet



At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.
  
  
  
  For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
  
  
  
  We anticipate this position to close on 09/01/2025. Please submit your application at your earliest convenience to be considered.
  
  
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)