ACT Program Assistant

• Creates and maintains member Electronic Health Record (EHR) charts including filing, closing, etc. of charts. Completes ROI, referral, and transfer packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests.
• Serve as the gatekeeper for provider (BHMP/RN) appointments by coordinating and monitoring provider schedule, tracking needed follow up and ensuring ACT members are seen by the BHMP at least monthly, or more frequently, based on clinical need.
• Supports the ACT morning meeting and weekly Integrated Care meeting protocols through management of the meeting logs and daily assignment schedules.
• Manages the team referral status roster, including collection of baseline data.
• Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior Authorizations for services and assists medical staff with medication Prior Authorizations.
• Acts as a liaison between ACT team and members (greets, receives, and escorts members to on-site appointments, when needed).
• Provides back up coverage in customer service capacity of screening calls and taking messages as needed.

Qualifications

• Must be a minimum of 21 years of age.
• Minimum HS diploma/GED and two (2) years of relevant experience in a behavioral health setting.
• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire.
• TB Test clearance required at the time of hire and annually.
• Must have reliable transportation.