Activation & Training Specialist

The Activation & Training Specialist plays a key role in supporting the Manager of Learning & Development by managing operational and training logistics across Steele Brands concepts, including Crisp & Green and PURALIMA. This role will provide support to ensure the successful execution of training programs, New Restaurant Openings, operational initiatives, and team

member development projects.

Responsibilities:

• Serve as a key liaison between Operations Excellence, Corporate & Franchise Operations, and Field Leaders to ensure smooth execution of training and operational programs.
• Collaborate with cross-functional teams to gather information and develop training content that aligns with operational needs.
• Support continuous improvement efforts by gathering feedback and identifying opportunities to optimize training processes and resources.
• Serve as the primary point of contact for NRO Trainers, providing detailed information on travel arrangements, training schedules, and pre-opening materials.
• Track and maintain NRO Trainer availability, performance feedback, and certifications to ensure a consistent and effective trainer pool.
• Own the scheduling, coordination, and communication of NRO Trainers for all Steele
• Brands New Restaurant Openings across Crisp & Green and PURALIMA.
• Coordinate logistics and communication for training programs, including ongoing operational activations, system rollouts, and learning initiatives.
• Maintain and distribute training materials, resources, and communication to support brand-wide initiatives.
• Track and maintain compliance with training programs, including participation, performance feedback, and certifications within the Learning Management System.
• Provide administrative support for operational projects, including scheduling, meeting coordination, and data entry.
• Assist in the preparation of webinars, presentations, and other learning materials.

 Education & Experience Qualifications:

• Associate’s degree or equivalent combination of education and professional work experience.
• Experience in restaurant operations or hospitality industry.
• At least 3 years of administrative, operations, or coordination experience.
• Experience supporting training or learning & development initiatives.

Required Knowledge, Skills, or Abilities:

• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling tools and project management software preferred (Wrike, SharePoint, or similar platforms).
• High attention to detail and accuracy.
• Ability to work independently and collaboratively across departments.
• Guest service-oriented mindset with a proactive approach to problem-solving.
• Ability to maintain confidentiality and handle sensitive information.