AD, Regional Transportation

Our Opportunity:

Chewy is seeking a highly motivated, passionate, results oriented Associate Director, Field Transportation  to join our exciting, fast paced team.  Our team is growing and if you are equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! As an Associate Director of Field Transportation Operations, you will lead a regional team within FC network responsible for the following Transportation initiatives: inspect speed and cost outcomes across our inbound and outbound carrier base, management of parcel carriers, identify and resolve recurring/acute operational disruptions, developing tools to help operations hit performance and safety targets, network planning, peak capacity planning/coordination, ongoing development of Team Members, building strong relationships with cross-functional partners, and ensuring consistency of standard work development and execution to support daily operations. You will be involved in many aspects of building the business and are looking for someone who has the personality, passion, excitement, and drive to succeed!

What You'll Do:

• Lead, manage and develop a team of Operation Managers and Area Managers for a region of Chewy FCs 


• Develop and share standard methodologies across the shifts and network and coordinate with technical resources to define and prioritize scalable solutions.


• Hold the highest standards for a safe work environment


• Operate as an owner and with independence for all transportation operations across all shifts, all FC’s, and all Chewy business units (Retail, Pharmacy, CFS, Frozen) within your region


• Provide operational communication updates and define strategic operational needs across key partner groups within the FC, with carriers, and with corporate support teams


• Accountable for ensuring resourcing within the region. Ensure that the hiring, training, process implementation, scheduling, and team member performance management meet our operational needs and standards.


• Accountable for ensuring that the safety, training, auditing, equipment readiness, and certification of the Switcher Program meet our operational needs and standards.


• Accountable for ensuring that any FC specific issues are resolved in a timely manner and meet the needs of cross-functional partners.


• Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas


• Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust


• Review, communicate and remediate performance on KPI’s within region and with carrier partners (small parcel and truckload) leading with data to support recommendations


• Accountable for ensuring daily and weekly alignment and readiness with carrier partners to support execution.


• Accountable for ensuring implementation of network improvements, cross-functional alignment, (peak) planning preparation/execution, clear timelines, and clear success metrics.


• Step in as leader to cover all Director responsibilities as required for coverage

What You'll Need:

• 6-8+ years of Supply Chain/Transportation experience and supervisory experience leading large teams preferably in a logistics, warehouse, or distribution center environment


• Position will require travel (~35%)


• The highest levels of integrity and ethics


• BS/BA in Supply Chain, Logistics, Operations, Business Administration or Business Management.


• Ability to work a flexible schedule to include nights, weekends, and holidays as business needs dictate


• Excellent interpersonal skills, oral and written communication skills, and strong attention to detail


• Customer service obsession, with desire to go above and beyond to satisfy customer needs  


• Detail oriented and possess superior organizational, self-motivation and problem-solving skills.


• Ability to collaborate with cross functional stake holders, influence decisions, and recommend/ implement a course of action using data to guide decisions.


• Ability to drive process improvement by defining timelines, implementing checks and balances, identifying process steps that can be automated, and developing KPI’s to ensure compliance.


• Tenacity pursuing carrier performance issues and strong sense of urgency to correct/improve.


• Solid understanding of data analysis including advanced proficiency with Excel, SQL, and Tableau.


• Demonstrated ability to work in a start-up environment with high level of ambiguity and change