Adaptive Programming Assistant

Description

Position Overview:
The Adaptive Programming Assistant (APA) plays a pivotal role in the organization and coordination of Momentum’s Adaptive Programs through our Climbing School, ensuring smooth program operations. Reporting to the Climbing School Manager (CSM), the APA maintains clear and effective communication with staff and program participants, supporting Momentum’s mission to provide an exceptional, inclusive climbing experience. Strong time management and multitasking abilities are essential to succeed in this role.

The APA will spend their time supporting adaptive meetups and actively contributing to the development of our adaptive programs. Familiarity with the Momentum curriculum and program expectations is critical to providing constructive feedback to staff and ensuring a positive experience for participants.

RESPONSIBILITIES
The following outlines the primary duties of the APA. The CSM may assign additional tasks based on program and location-specific needs.

Leadership:

• Cultivate a positive, inclusive workplace culture by supporting coworkers, showing gratitude, and promoting open communication.
• Following adaptive meetups and program observations, provide constructive feedback to GM and/or CSM.
• Support gym staff in delivering outstanding customer service to participants and their families.
• Regularly report to the CSM on program achievements, progress, and challenges.
• Identify areas for improvement and collaborate with the CSM on solutions.

Risk Management:

• Enforce all safety protocols to ensure participants, staff, and visitors have a secure environment.
• Address safety concerns tactfully with staff and participants, mentoring others to prioritize safety.
• Report incidents to the shift lead as required.
• Maintain vigilance during program activities and promptly communicate safety observations to the CSM.
• Ensure ongoing training, including Paradox Sports and other adaptive climbing instruction.

Weekly/Monthly Responsibilities:

• Provide timely, clear information to participants in person, by phone, and by email.
• Organize and stock adaptive kits as needed, with assistance from other staff.
• Coordinate with the Graphic Designer for monthly meetup assets and announcements.
• Post flyers and send email updates to partnering organizations.
• Manage follow-up communications with participants.
• Prepare agendas and facilitate Adaptive Program meetings.
• Coordinate with social media for posts promoting meetups, programs, and highlights.

Requirements

 Experience, Skills, and Certifications:

• Minimum 2 years of climbing experience, with Momentum Lead Climbing certification.
• Passionate about climbing with a background in customer service or instruction.
• Experience in bouldering, sport climbing, and traditional climbing preferred.
• Basic computer skills, including familiarity with Microsoft Office and Google Drive; experience with RGP is an asset.
• Strong organizational and time-management skills with the ability to prioritize tasks.
• Detail-oriented with strong problem-solving abilities.
• Excellent written and verbal communication skills, demonstrating empathy and patience in interactions with adaptive participants and family members.

Environmental and Physical Demands:

• Work in a high-energy, loud gym environment.
• Ability to climb and move comfortably at height.
• Capable of balancing, kneeling, pulling, pushing, and grasping objects as needed.
• Stand and walk on varied, unstable surfaces.
• Regularly lift up to 50 lbs.
• Instruct and engage with large groups of participants.
• Periods of sitting for administrative tasks on a computer.

COMPENSATION AND BENEFITS:

• Part-time: 5-10 hours per week.
• Hourly rate: $20 DOE.
• Flexible scheduling.
• Complimentary membership at all Momentum locations.
• Discount on Momentum programs and instruction.
• Access to pro-deals through our outdoor industry partners.