Admin Assistant 1 (Business Professional)

· Act as a primary contact for customers before and after sales.

· Support the sales team by maintaining strong customer relationships (CRM).

· Manage order processing, including creating quotations and generating billing.

· Prepare and deliver spares backlog reports with accurate revenue data.

· Record and track service activities, equipment failures, and feedback.

· Ensure compliance with SOX (Sarbanes–Oxley Act) processes for billing and contract revenue.

· Work with SAP CRM to maintain customer data and installed base records.

·  Reduce billing/collection cycle time to meet financial goals.

· Provide administrative support to managers and create reports for leadership.

· Collaborate with internal teams (sales, service, finance) to meet revenue and service goals.

·  Handle multiple priorities during peak fiscal periods.

·  Ensure professional communication and exceptional customer service.

Skills:

·   Proficiency in Microsoft Office (Excel, Word, Outlook).

· Experience with order management software (SAP CRM strongly preferred).

·   Knowledge of billing, quotations, and account management processes.

·    Customer service–oriented mindset, with relationship -building skills.

·  Ability to work independently and as part of a team in a fast -paced environment.