Admin Assistant

The Admin Assistant plays a vital role in supporting various operational and accounting functions within the organization. This role primarily involves handling Return Merchandise Authorizations (RMAs), managing production-related sales order closing and shipping paperwork, overseeing mail processing, and providing accounting support.

Responsibilities:

• Answer and direct phone calls
• Order office and facility supplies as needed
•  Sort and deliver incoming mail
• Coordinate basic facility maintenance and repairs
• Create customer invoices in the accounting system and reconcile them in the inventory control system
• Enter bills and invoices accurately and on time
• Enter and track RMAs in the internal ERP system and the inventory control system 
• Review and process RMA estimates and approvals
• Prepare packing lists and shipping labels for RMAs
• Scan and file RMA and production documents
• Follow up with vendors and Return to Vendor (RTV) items with the quality team

• Previous experience in administrative support roles, preferably in operations or accounting
• Strong attention to detail and accuracy in data entry and record-keeping
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively
• Effective communication skills, both written and verbal
• Ability to work independently and collaboratively in a team environment
• Flexible to adapt to changing priorities and deadlines
• Proficiency in basic computer applications such as MS Office Suite and G-Suite
• Familiar with Fishbowl and QuickBooks Online preferred