Admin Assistant I, Front Desk- Goodwill Federal Office

Goodwill of Colorado

Job Description

JOB SUMMARY:

The Administrative Assistant I, Front Desk (FDAA), will provide excellent customer service to all visitors to the Federal HQ Campus, to serve as the first impression of Goodwill of Colorado to internal and external stakeholders (“stakeholders” refers to employees, program participants, donors, guardians/caregivers, board members, customers, government agencies/officials, funding sources, suppliers, etc.), to direct visitors to the appropriate personnel who can assist them with their need(s), and to act in a polite, calm, and efficient manner in all situations.  

ESSENTIAL FUNCTIONS:

• Works with the Corporate Project Specialist in carrying out assigned projects. This position is designed to allow for flexibility in assignments to range from administrative projects, research, and customer service.  

• Act as the first point of contact for visitors to the Federal HQ Campus.

• Sort incoming and interoffice mail.

• Open all incoming mail with another designated individual.

• Restrictively endorse all checks received immediately upon opening mail, write pertinent info in check log, and review bank deposit to ensure all checks received that day are included in the deposit.

• Sign for packages/deliveries and contact appropriate personnel for pick up.

• Calculate payroll and distribute payroll and expense checks, as needed.

• Document all items leaving the Front Desk thoroughly.

• Other duties as assigned.

Relationship Management:

• The FDAA must maintain a positive attitude and interact appropriately with all visitors/employees at all times.

• The FDAA will strive to establish and maintain cooperative and productive working relationships with all employees. 

• The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees. 

Critical:

• The individual must be extremely dependable, arriving at work at the required time daily.

• The individual must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively.

• The individual must maintain confidentiality when dealing with sensitive issues and remain calm and polite.

• Has an ability to multi-task and complete assignments in a timely manner.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School Diploma or equivalent is preferred.

Experience:

• One (1) year minimum experience in a position involving contact with the public and working in an office setting desired. Previous work experience with a nonprofit, charitable organization desired.

Other:

• Good working knowledge of Microsoft Word, Excel and Outlook required.

• Must possess excellent customer service and communication skills.

• This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.  

Core Competencies:

• Communication, Level 1

• Customer Focus, Level 1

• Excellence, Level 1

• Knowledge and Skills, Level 1

• Teamwork, Level 1

• Trust, Level 1

Functional Competencies:

• Time Management, Level 1

Physical Requirements

Attachment to Job Description

Job Title: 832 – Admin Asst I, Front Desk Dept Number: 9200

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING – OCCASIONALLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder – OCCASIONALLY

   Below Shoulder – OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) – OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - FREQUENTLY

   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - FREQUENTLY

   Fine Manipulation - FREQUENTLY

   Repetitive Movements - FREQUENTLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - FREQUENTLY

OTHER, please describe – N/A