Admin Asst -Broomfield Co

Primary purpose is to support the call center floor/agents with account research of

account documentation and verification. Also, primary responsibility is handling

clients and debtors requests. Account review, updating, and general departmental

duties. Assist with maintaining all incoming and outgoing

correspondence/payments in a timely manner for clients.

Describe this positions Essential Functions: (Tasks, duties & responsibilities of

the job. Outline the core responsibilities of the position. Highlight the day-to-day

activities of the position).

1. Process and distribute incoming mail, faxes and scanned documents

2. Review and process incoming check payments and walk-up payments

3. Change status codes in Cubs

4. Enter notes in client database

5. Skip Tracing Conducts record searches for vehicle plate and vin #, debtor

information, verify death records, bankruptcies

6. Support call center agents requests regarding account discrepancies

7. Research validation of debt requests and act as a client liaison to gather

required documents to submit to debtors per their requests and prepare

response letters

8. Answering phone calls

9. Assist manger with invoices, order supplies and mail pick-up

10. Review and approve letter checklists for all clients

Describe the Physical Demands & Work Environment

1. Mostly works on the computer

2. While performing the duties of this job, the employee is regularly required

to sit, talk or walk and use hands and fingers to operate office equipment

(computer and printer) or other office tools, and reach office equipment.

3. Nominal amount of light lifting required