Admin Care Coordinator

Position Title: Admin Care Coordinator                                           Supervisor: CEO

Position Function:  The primary functions of the Admin Care Coordinator shall be to ensure high quality delivery of all services related to and inclusive of the goals of all CPI programs and initiatives. The Admin Care Coordinator will partner with program directors, program managers, the Human Resources department and other relevant partners to ensure compliance with program and agency requirements and regulations. The Admin Care Coordinator will provide feedback and assistance to contractors and employees on ensuring that all billable services meet the CPI quality standards and compliance regulations.  The Admin Care Coordinator shall be responsible to the Director of Compliance or designee regarding day‑to‑day management of their responsibilities.

Educational Requirement: A minimum High School Diploma is required. Bachelor’s preferred. Preferably in a mental health related field, Education or Law.

Licensure and/or Certification: First aid and CPR certification. Child Protection Registry (MD, DC, VA). State and Federal Back Ground Check.

Working Environment: Challenges due to multiple calls and inquires. Subject to many interruptions. Subject to varying and unpredictable situations.

Knowledge, Skills and Abilities:

Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with board members, community leaders, professionals and all levels of Creative Pathways, Inc. staff.

The Quality Assurance Manager tasks shall be inclusive of, but not be limited to, the following:

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  Perform regular, substantive program review for quality standards and compliance requirements.


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  Assist staff with correcting deficiencies to ensure quality standards and compliance requirements.


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  Monitor staff delivery of program services to ensure best practices and compliance with program needs.


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  Partner with Human Resources department to ensure agency personnel meet all program clearance requirements


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  Provide skills building training to staff.


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  Review program practices for responsiveness, relevancy, confidentiality, and ethical issues.


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  Perform audits of programs to ensure program goals and services are being provided per program and agency requirements.


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  Participate in special projects and other duties as assigned.


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  Establish, review and implement program(s) policies and procedures.


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  Assist with the development of division strategic plans consistent with Creative Pathways, Inc. mission, goals and objectives, e.g., regarding communications, technical assistance, and public policy of the related organization. Collaborate with Executive Team, Directors and others, as appropriate.


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  Participate in trainings for new programs as non-clinical quality assurance team member.


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  Assists the Director of Compliance with the coordination of regional-wide program services and related behavioral/mental health programs and activities.


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  Other duties as assigned by the Director of Compliance.


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Educational Requirement: A high school Diploma or GED minimum. Master’s Degree is preferred in mental health related field.

Licensure and/or Certification: First aid and CPR certification. Valid state driver’s license, proof of auto insurance and ability to utilize personal car for travel within the region.

Experience: At least three year’s experience, to include demonstrated leadership, familiarity with operational, financial, quality assurance, and compliance related operations of the organization. Knowledge of DC regulations. Teamwork oriented, flexibility in working assignments and locations.

Working Environment:
Challenges due to multiple calls and inquires. Subject to many interruptions. Subject to varying and unpredictable situations.

Knowledge, Skills and Abilities:

Working knowledge of computer systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with board members, community leaders, professionals and staff. Knowledge of professional standards and ethics for various disciplines.