Admin Health Coach/Prospect Management

About Primecare Home Care:

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We
believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:

The Admin Health Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and case managers, the Admin Health Coach provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home Support and resources are provided via technology, using evidence-based methods of care that address both health care and social needs. The Admin Health Coach typically handles more complex, higher risk/need cases on the Coaching team, which may span across multiple states and/or Primecare’s programs.

Compensation:
$40,000

Responsibilities:

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing.
• Manage a caseload and leverage technology to enable effective coaching and information referral.
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving state approval for services; may include referral to external resources.
• Collaborate with Case Management companies, AAA’s and any other entities related to the approval process.
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• Perform case conferences, summary reports and approval updates in compliance with applicable state and program regulatory and/or accreditation requirements.
• Solicit feedback from caregivers and potential clients to identify opportunities for additional support and process improvement.
• Contact Prospects every 10 days.
• Perform other duties as assigned.

Qualifications:

• 2 years’ experience in case management, experience working with elderly and disabled.
• Exceptional active listening and communication skills with strong empathy
• Be able to problem solve and create innovative solutions.
• Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case.
• Thrives in a fast paced, start-up environment.
• Solid understanding and experience in care planning/case management is required
• Multilingual skills are highly desired.
• Deliver exceptional customer service.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.