Admin- NEW Store, North Las Vegas

Admin

Green Dispensary

Position Overview

Green Dispensary is seeking a reliable and customer-focused Administrative Associate to serve as the first point of contact for our customers. This role is responsible for checking in guests, managing phone calls and online inquiries, and ensuring a smooth and welcoming front-of-house experience.

The ideal candidate is organized, personable, and comfortable working in a fast-paced, compliance-driven cannabis retail environment.

KEY RESPONSABILITIES:

Customer Check-In & Front Desk

• Greet and welcome all customers in a friendly and professional manner


• Verify valid government-issued IDs in compliance with Nevada cannabis regulations


• Check in customers using the store's verification system


• Maintain accurate customer flow and waitlist management

Phone & Chat Support

• Answer incoming phone calls and respond to customer inquiries


• Manage online chat systems and respond promptly to messages


• Provide accurate information about store hours, product availability, and promotions


• Escalate customer concerns to management when needed

Customer Experience

• Create a positive and welcoming first impression for all guests


• Educate customers on available promotions, deals, and store offerings


• Sign customers up for the dispensary's loyalty program and promote participation


• Assist with general customer questions and direct them appropriately

Administrative Support

• Support daily administrative tasks as needed


• Communicate effectively with sales floor staff and management


• Assist with maintaining compliance logs and records when applicable


• Keep the front desk area clean, organized, and professional

QUALIFICATIONS:

• Must be at least 21 years of age


• Previous customer service, receptionist, or retail experience preferred


• Strong communication and interpersonal skills


• Ability to multitask and stay organized in a fast-paced environment


• Basic computer skills and familiarity with POS or customer management systems


• Professional appearance and demeanor

REQUIREMENTS

• Must possess or be able to obtain a Nevada Marijuana Establishment Agent Card


• Must be legally authorized to work in the United States


• Flexible availability required, including evenings, weekends, and holidays