Admin Ops Specialist - Centralized Scheduler II

Easterseals MORC is hiring for an Administrative Operations Specialist - Centralized Scheduler to help make a difference and become part of something bigger than yourself! 

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits: 

• Low-cost Dental/Health/Vision insurance


• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.


• Generous 401K retirement plan


• Paid Leave Options Available


• Up to $125 bonus for taking 5 days off in a row.


• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)


• Wellness Programs


• We are a PSLF (Public Service Loan Forgiveness) Employer.


• We provide bonuses and extra incentives to reward hard work & dedication.


• Mileage reimbursement in accordance with IRS rate.


• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.


• Student loan repayment options


• Pet Insurance

Qualifications:

• High School Diploma or Equivilent


• At least two years experience in a full time clerical role; healthcare preferred

Duties and Responsibilities:

This position is responsible for managing and organizing appointments and answering phones call from clients. This role requires excellent organizational and communication skills, as well as the ability to prioritize tasks and maintain a structured schedule. The Admin Operations Specialist - Centralized Scheduler acts as a bridge between individuals served and team members, ensuring a smooth and efficient flow of appointments while accommodating various needs and preferences.

• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.


• Demonstrate excellent customer service to internal and external customers.


• Input, update, and maintain the calendar availability.


• Answer calls via the centralized scheduling phone queue and assist callers with their requests.


• Complete requests in the centralized scheduling email and voicemail.


• Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate. May be responsible for answering and triaging internal and external telephone calls as needed.


• Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize “no shows.”


• Serve as backup for reception.