Administrative Assistant

Description

Administrative Assistant

Jordan-Young Institute, Virginia Beach

WHO WE ARE

The Jordan-Young Institute, an Aligned Orthopedic Partners Company, is a prominent multi-subspecialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time Administrative Assistant. Our patient satisfaction rating is outstanding and continuously monitored. We strive to hire people who are committed to doing their best. We’ve built a team that others can be proud to be a part of and this is how we consistently maintain high employee morale and due to our continuous growth.

WHAT YOU WILL DO

Provide essential administrative and clerical support to ensure smooth daily office operations. You would be handling a variety of tasks, including answering phones, managing schedules/making appointments, and organizing files, often acting as the first point of contact for patients. 

• Communicates effectively in a courteous and professional manner with patients, physicians, vendors, employees, guests and all others accessing the practice
• Coordinates scheduling of home health / DME with patients through phone consultation
• Serves as primary contact for surgical scheduling / changes with surgery coordinator
• Adheres to all automated protocols established for surgical scheduling
• Accurately confirms surgery date with patient via phone and in writing, in a timely manner
• Faxes all required paperwork, pre-op orders, etc. to surgical facility for processing, in a timely manner; or notifies patients regarding pre-op orders/instructions per protocol, ensuring pre-op physicals are completed by PCP (7) days prior to scheduled surgery; ensures patients are informed that non clearance for surgery will result in rescheduling of the procedure and notification to the surgical facility
• Ensures verification of critical items relevant to surgery, in advance; confirmation of procedure, confirmation of correct side of body procedure will be performed on, confirmation of equipment availability (i.e. joints), confirmation of correctly prescribed medications (i.e. antibiotics)
• Ensures chart notes pertaining to the procedure are copied and forwarded to the X-ray Technologist to obtain films and provided to the surgeon, prior to the surgery
• Ensures surgery dates and all applicable information are correctly entered for patient
• Updates physician schedules daily with surgery coordinator
•  Ensures surgical schedules and office visit schedules match and that changes are completed accurately, in a timely manner
• Prints and distributes surgical schedules weekly and revises schedules as needed
• Ensures surgical scheduling voicemail is regularly checked on a daily basis and messages are responded to in a timely manner 

EXPERIENCE REQUIREMENTS:

• High School Graduate with a minimum of three years' experience in a surgical office.  
• Demonstrates effective organizational skills, excellent written and verbal communication skills.  
• Able to multi-task and capable of remaining calm in stressful situations.  
• Able to use a multi-line telephone system, personal computer and related software and the billing computer program.  
• Demonstrates keyboard proficiency.  
• Knowledge of medical terminology and medical coding.  

WHAT WE OFFER

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development. 

EQUAL OPPORTUNITY EMPLOYER

The Jordan Young Institute, an Aligned Orthopedic Partners Company, is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.