Administrative Assistant

Description

Overview:
We are seeking a dedicated Administrative Assistant to join our insurance team. As an Administrative Assistant, you will be our customers' first point of contact, providing exceptional service and resolving inquiries to ensure customer satisfaction.

Duties:

• Will be responsible for making contact with all groups assigned to her for monthly calls
• Will be responsible for keeping up a spreadsheet that shows all employees and how they are enrolled
• Will be responsible for keeping a spreadsheet that includes claim bucket totals monthly, monthly invoices, and monthly employee counts
• Will be responsible for answering and transferring calls as necessary
• Will be responsible for scanning and uploading information into our Agency Management System
• Will be responsible for processing additions and terminations with each carrier as needed
• Will be responsible for keeping track of employees in our Agency Management System and keep track of how each employee is enrolled.
• Will be responsible for assisting with renewals
• Answer emails accordingly.
• It is expected that an assistant account manager will know where to find information.
• Will be responsible for designing and putting together employee packets and admin packets in PowerPoint to provide to each group.
• Other duties upon request

Requirements

Proven customer service experience or related role - Excellent communication skills with the ability to listen actively and respond effectively - Strong phone etiquette and ability to handle high call volumes - Ability to analyze situations and provide appropriate solutions - Proficiency in English; multilingual or bilingual proficiency is a plus, especially in Spanish - Will need to get licensed after six months to represent our clients and provide guidance to employers on their benefits

Benefits:

-Will provide on-the-job training and the material to become a licensed - Competitive salary based on experience - Opportunities for career growth and advancement within the company - Comprehensive training provided for job-specific tasks

Join our team as an Administrative Assistant, where your communication skills and dedication to customer satisfaction will make a difference. Apply now to be part of our dynamic team!