Administrative Assistant

Description

This role provides administrative support to the CBRF community.  This position is the "face" of the community; all tasks are expected to be performed with a resident-centered focus while also seeking opportunities to continually improve core processes.  

Essential Responsibilities:

· Greets, interact with and direct residents, family members, guests, and vendors in a professional, friendly and courteous   manner.

· Answers internal and external telephone calls, intercom, and pagers.

· Maintains building security, monitors security   systems including the emergency call system and respond accordingly.

· Manages the operation and maintenance of all   office equipment and communication devices. Orders and maintains adequate inventory of office and community   supplies.

· Manages mail and newspaper delivery.

· Work with Community Relations Manager/   Executive Director on lease rental renewal work and lease signings.

· Support general administrative functions   within the community and among department head staff.

· Collect and organize bills for the community, code bills and deliver them to the Executive Director.

· Assists with marketing efforts through   appropriate interactions with prospective residents and guests and other   duties as directed.

· Assists Activities Coordinator with various   activity programs as directed, including reminding residents of and encouraging resident involvement in activities.

· Participates in and attends all required   in-service training sessions

· Create and organize resident files as directed   by the Executive Director.

· Create and organize employee files as directed   by the Executive Director.

· Assist in onboarding and orientation of new   employees: reviewing resumes, coordinating interviews, schedule drug screens,   update trackers, and other duties as directed by Executive Director.  

· Organize and participate in new hire   orientation as directed by the Executive Director.

· Assist in communications with staff as   directed by the Executive Director.

· Support internal reporting and documentation   management.

· Create and maintain front desk weekend   schedule.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Knowledge of computer applications (Microsoft Word, Excel, Powerpoint, Publisher) as well as office equipment operations.
• Ability to organize and manage multiple priorities, always keeping our residents and their satisfaction our top priority. 
• Positive attitude, initiative, enthusiasm and energy. 
• Strong customer orientation to older adults. 
• Strong communication skills – verbal and written.