Administrative Assistant

Description

The Administrative Assistant will be responsible for completing all office transactions, general bookkeeping/invoicing and data collecting.  This role will support warehouse and office management in completing assigned tasks and will act as a driving force in providing a proactive safety culture while providing quality services to exceed the expectations of our customers.

Primary Responsibilities:

Customer Satisfaction:  

• Accurately and timely complete tasks assigned by the warehouse/office management for order fulfillment, dispatching and invoicing.

• Complete office duties according to established processes to ensure customer expectations for shipment deadlines are met. 

• Respond to urgent requests and ensure completion of product based on priority.  

Employee Development:

• Communicate errors to ensure corrective actions are identified and implemented.

• Escalate recurring issues to the management.

• Provide performance-based self-evaluation to management for annual evaluations.

• Attend meetings as required and communicate relevant topics to the team.

• Lead by example through maintaining a professional and positive attitude.

Safety:

• Attend facility safety meetings and training sessions.

• Recognize and abate hazards to drive the promotion of AW2’s safety program.

• Report all near misses, safety incidents, accidents, and employee injuries per established procedures.

Quality:

• Report customer complaints following the established reporting criteria.

• Respond to customer escalations and complaints to quickly resolve service issues. 

• Responsible for participating in quality audits and complying with all established quality procedures.

• Participate in physical inventory counting as assigned.

Qualifications:

Education:

• Associate's degree or 2+ year related experience preferred

Experience:

• 2-3 years of Office Management experience 

• 1-2 years of warehouse setting experience preferred

Knowledge, Skills, and Abilities: 

• Commitment to safety as demonstrated through previous work.

• Personal accountability with a customer-focused sense of urgency.

• Experience working in a team environment.

• Experience working in basic bookkeeping and/or accounts payable.

• Working knowledge of Microsoft Office Outlook, Word, and Excel.

• Attention to detail and accuracy.

• Positive can-do attitude and good work ethic.

• Good organizational skills; ability to multitask; demonstrate flexibility.

• Ability to stand, sit, bend, pivot, and lift up to 25 lbs. unassisted.

• Excellent attendance history.