Administrative Assistant

Primary company receptionist,
responsible for initial customer interactions. Provides clerical support to the
Sales Department, maintaining files and final documentation on all products
shipped to customers. Compiles and provides to customers the O&M manuals
for their equipment.

Responsibilities:

• Answer and direct incoming phone calls
  appropriately
  
• Greet guests and visitors, enforce sign-in
  and visitor safety policies
  
• Support Account Managers in their customer
  interactions
  
• Update customers on project status when
  requested
  
• Obtain all documents required for the
  National Board file from the appropriate departments
  
• Maintain the National Board filing system and
  store other company data and documents
  
• Ensure that all required information for the
  O&M manual is received and customers are provided with the complete
  final copy after their equipment has shipped.
  
• Send ISO customer satisfaction surveys and
  log responses                    
  
• Perform other related duties as required
  

Requirements

• Must be able to communicate verbally and in
  writing
  
• Must have good telephone skills
  
• Patient and professional when dealing with
  customers and fellow employees
  
• Must possess the capability to handle
  multiple tasks throughout the day
  
• Must be capable of following verbal and/or
  written instructions
  
• Must have High School Diploma (or GED
  equivalency diploma)
  
• Familiar with MS Office suite, experience
  with Adobe Pagemaker a plus
  
• Detail minded
  
• Have the ability to sit for long periods of
  time
  
• Have the ability to grasp, stoop, squat or to
  perform duties with reasonable accommodation
  
• Work attendance must be dependable and
  regular
  

Benefits

• Competitive Salaries
  
• Medical and Dental Insurance Covered 100% by Superior Boiler for Employees & Families
  
• PTO Day 1
  
• 401k with Company Matching
  
• Vision Insurance
  
• Short-Term Disability
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Life Insurance
  
• Flex Spending Accounts
  
• Health Savings Accounts