Administrative Assistant

Front Desk Receptionist- MH Clinic 

The Front Desk Receptionist at Agape Health and Wellness Clinic plays a vital role in maintaining an organized and professional environment for clients, visitors, and staff. This position requires a detail-oriented individual who excels in multitasking, compassionate communication, and administrative efficiency while supporting the mission of providing ethical services.

Key Responsibilities

• Greet patients, family members, and visitors; maintain a welcoming, trauma-informed environment


• Check patients in/out; verify appointments and update schedules


• Answer multi-line phone system; triage calls and route to clinicians or on-call staff


• Perform patient registration and intake: collect demographics, insurance, consent forms


• Verify insurance eligibility and benefits; collect co-pays and post payments


• Maintain and update electronic health records (EHR) and scheduling system


• Assist with referrals, prior authorizations, and authorizations tracking


• Ensure confidentiality and HIPAA compliance; handle sensitive behavioral health information


• Maintain waiting area, informational materials, and clinic supplies


• Manage patient communications: appointment reminders, recall, follow-up calls/texts


• Handle patient crises appropriately and escalate to clinical staff as needed


• Basic Vitals when needed- Training provided


• Collect co-pays and post payments


• Coordinate with clinicians, access team, and billing/clinical teams when needed
  

Qualifications & Skills:

• Strong organizational skills with attention to detail (an essential trait for Transformation House).


• Experience in a recovery or behavioral health setting preferred but not required.


• Excellent communication and interpersonal skills, balancing professionalism and warmth.


• Proficiency in Google Suite, EHR systems, and general office technology.


• Knowledge of HIPAA regulations and ethical considerations in recovery care.


• Ability to multitask and remain calm in fast-paced client-facing environments.


• Ability to work remote while also being in compliance with HIPAA specifications. 

Work Environment:

• Dynamic and supportive recovery-focused setting, requiring patience and adaptability.


• Direct interaction with clients experiencing mental health and SUD challenges.


• Collaboration with clinical staff, leadership, and external agencies.


• Being able to be flexible in an environment that is in a growth mindset. 

Benefits:

• Full time staff receive:


• Generous PTO package


• Medical, Dental and Vision Insurance


• Short and Long Term Disability Insurance Options


• 401(k) with up to 4% employer match


• Tuition Reimbursement


• PayActiv