Administrative Assistant

Charleston Oral and Facial Surgery is growing and looking for a full-time Administrative Assistant. Our state-of-the-art offices allow us to provide the best quality care in the safest environment. We offer a full scope of oral and maxillofacial surgery options such as wisdom tooth extractions, dental implants, orthognathic surgery, bone grafting, TMJ treatment and much more. You will find only the most up-to-date technology utilized at Charleston Oral and Facial Surgery, along with a team of professionals that are dedicated to the practice and each other.

We value our employees and believe that a competitive benefits package is required to ensure the best experience while working as part of our team. As such, we offer an excellent benefit package that includes medical, dental and vision coverage, 401k profit sharing, PTO, Holiday Pay and a competitive salary.

At Charleston Oral and Facial Surgery, we have three core values:

Innovation

• Continuing education
• Latest technology
• Constant improvement

Access to Care

• Multiple locations
• Multiple surgeons
• In network with most insurances
• Four types of financing options

Patient Experience

• Compassionate staff
• Top-notch facilities
• Successful outcomes

If these values align with your own—we encourage you to review the below job description and apply today!

Job Summary:

Responsible for all clerical duties including, but not limited to; greeting and checking in patients, data entry of patient demographics, assisting patients with questions and paperwork, verifying insurance eligibility, scheduling appointments and communicating with other offices, internally and externally, both in written and verbal formats. The Administrative Assistant role is key to the cultivation of Charleston Oral and Facial Surgery’s culture and patient experience.

Essential Job Functions/Duties

• Follows opening and closing procedures according to office guidelines
• Greets and checks in patients in a polite, prompt and helpful manner
• Obtains required identification, insurance information and referral information from patient
• Obtains appropriate paperwork from patient and ensures all paperwork is completed, in full, in accordance with practice policies and guidelines
• Enters patient demographics into practice software
• Maintains full compliance with HIPAA and OSHA guidelines
• Schedules new and established patient appointments
• Verifies insurance eligibility and benefits
• Adheres to practice guidelines and procedures regarding fees and payments
• Utilizes appropriate telephonic etiquette when speaking to patients and referrals
• Utilizes appropriate email etiquette, both, internally and externally
• Ensures all required paperwork is in order 5 business days in advance of scheduled appointments
• Ensures all required XRAYs and REFERRALs have been requested, starting 5 days in advance of scheduled appointments
• Has a full understanding and knowledge of available financing options
• Helps to ensure the cleanliness of the practice
• Works to advance within the department by utilizing practice tiers
• Completes all other duties as assigned by management
• Travel to alternative locations, as needed

Required Qualifications:

• High School diploma or graduation equivalency degree (GED) and a certificate
• Excellent communication skills in person, writing and via telephonic conversation
• Must understand the key components of appropriate patient oriented customer service
• Quick to take on new information
• Self starter who requires minimal supervision
• Ability to utilize office software
• Microsoft skills to include: Excel, Word, Outlook and PowerPoint

Job Type: Full-time