Administrative Assistant

Company : Hometown Pharmacy

Job Description - Administrative Assistant

The Administrative Assistant is a member of the Pharmacy Services Department whose main responsibility is to support department teammates and teammates in the pharmacies to improve dispensing and billing practices, file company documents, assist with the creation of policy and procedures, communicate industry updates and provide customer service support through Pharmacy Services communication channels.

Essential Duties and Responsibilities

Monitor and respond to Pharmacy Services departmental office communications including phone, email, and messaging platforms promptly, professionally and in a positive tone.

Provides quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk.

Manage multiple projects and administrative tasks simultaneously.

Works as a collaborative team member to meet the service goals of the Company

Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.

Scan, organize, and maintain corporate documentation and files.

Tracks and organizes compliance documentation for all pharmacy locations

Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.

Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.

Corrects submissions to Immunization Information Systems, as needed

Processes and tracks returns, when requested

Participates in Performance Improvement and Quality Assurance initiative

Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.

Maintain confidentiality with sensitive business, financial, and operational information.

Assist with special projects and operational initiatives as assigned.

Minimum Requirements:

Minimum of 2 years administrative support experience

Strong computer skills and familiarity with office software systems

Willingness to become a licensed pharmacy technician within one year of employment

Outstanding Customer Services Skills

Effective Communication Skills

Attention to detail

Time Management

Organization Skills

Proficient Computer Skills

Travel flexibility and availability

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Administrative Assistant

Job Description - Administrative Assistant

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