Administrative Assistant - Apartments - Silver Spring, MD - Hiring Urgently

Administrative Assistant – Silver Spring, MD

Join Kay Apartment Communities’ administrative team at our 416-unit apartment community in Silver Spring, MD. Kay’s administrative assistant is essential in supporting all aspects of operation and also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The administrative assistant reports to the community manager, and may be under the supervision of the assistant community manager. The position offers a competitive salary, bonuses and an exceptional benefits package.

Responsibilities

Provide exceptional customer service and effectively communicate with vendors, prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.

Provide administrative assistance with all aspects of operations, including but not limited to:

• Scheduling, managing and interacting with contractors for turnovers
• Managing the property’s work orders and maintenance turnaround time
• Assisting in rent collections
• Administering purchase orders
• Maintaining all records and documents in order
• Money handling (fees, deposits, rent and other payments)
• Manual data entry, scanning, copying
• Resident file maintenance

Deliver a superior resident experience by building relationships and taking initiative to provide courteous, efficient and timely response to resident needs and concerns

• Manage the sales process from lead to lease
• Handle all incoming leads (phone, email, walk-in), following set procedures and script
• Discover customer needs, qualify, and present solutions
• Conduct apartment & community tours (value selling)
• Follow-up on leads via phone and email
• Close the sale
• Process applications
• Compile lease documents
• Help the leasing team meet and exceed occupancy and resident retention goals
• Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
• Other duties as assigned

Requirements

• Highly motivated, dependable and customer-focused
• Minimum 2 years of customer service and/or sales experience
• At least 1 year of property management experience
• High school diploma or equivalent
• Must be able to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions
• Superior administrative, sales and customer service skills
• Excellent written and verbal communication skills
• Strong time management and organizational skills , attention to detail
• Ability to work well independently and in a team environment
• Professional appearance and demeanor
• Must successfully complete Kay’s sales training program
• Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel
• Ability to work weekends
• Must maintain a valid driver’s license and reliable transportation
• Bilingual in English and Spanish a plus

Our exceptional benefits package

· Medical, Vision & Dental insurance

· Paid holidays

· Vacation/sick leave

· 401(K) retirement savings plan

· Life insurance

· Overtime pay

· Per lease and year-end bonuses

· Rent discount

· Extensive training program

Pre-employment requirements

· Criminal background check

Kay Apartment Communities is an Equal Opportunity Employer