Administrative Assistant Career Solutions

Essential Functions

• Assist in answering multi-line phone system delivering excellent customer service for internal and external customers of Goodwill as needed.  
• Create documents and postings for the department. Assist with clerical support including projects related to the department. 
• Manage the supplies of the department; at times including marketing materials and office supplies using Goodwill’s PO system. 
• Assist with maintenance of the department databases which may include client information and center information. 
• Provide support to the department as needed. Utilize Caseworthy software for running reports for the department.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times and maintain a clean and safe work environment.
• Regular, reliable attendance as defined in Goodwill’s attendance policy.
• Attend Career Solutions Team Meetings.
• Other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

• High School Degree or GED Equivalent is required.

Experience

• One year of office experience is preferred.
• Experience working in customer service required.
• Knowledge of or ability to learn Caseworthy software required.

Knowledge and Skills

• Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.
• Able to deal with all situations in a calm and positive manner.
• Must have a positive attitude and be able to work in a highly active and energized team oriented work environment.
• Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
• Able to do basic math (addition, subtraction, multiplication and division).
• Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
• Strong time-management, interpersonal, and organizational skills.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Ability to use Microsoft Access proficiently is preferred.