Administrative Assistant - Clinical Operations

CORE VALUES

The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources. 

GENERAL DESCRIPTION

This position provides clerical support to the Chief Clinical Officer. This position will be responsible for making travel arrangements for all CHC/SEK providers related to continuing education opportunities. The administrative assistant will also coordinate provider meetings, including the scheduling of drug representatives. Supports the Credentialing staff as needed.

ESSENTIAL DUTIES

• Provide clerical support for the Chief Clinical Officer, including scheduling of appointments, correspondence and other tasks as directed.
• Responsible for travel arrangements for providers related to continuing education.
• Track provider continuing education allowance and provides staff with regular updates on available funds.
• Coordinate provider meetings including scheduling, distribution of the agenda, taking minutes and distribution of minutes.
• Schedule drug representatives in accordance with policy.
• Collect and organize information, such as patient satisfaction and peer review, for evaluation purposes.
• Follow up with providers regarding goals established during the evaluation process. 
• Assist with credentialing process as necessary. Serves as a back-up for the credentialing staff.
• Provides clerical support to the Medical Education and Patient Education and Support departments.
• Perform all duties, services and documentation in full compliance with CHC/SEK policies and procedures.
• Other duties/special projects as assigned.

QUALIFICATIONS

• High school diploma or equivalent required.
• Any combination of education and work experience that would likely provide the required knowledge and abilities is qualifying

KNOWLEDGE, SKILLS AND ABILITIES

• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base
• Communicates through appropriate channels. Use proper chain of command for patient complaints.
• Ability to handle emergency situations calmly and effectively.
• Must be computer literate.
• Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
• Provide customer service in accordance to the organization’s mission.
• Be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

WORKING CONDITIONS

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to operate computer keyboard, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent. Good lighting and comfortable temperature of ventilation at all times