Administrative Assistant / Dispatch

The Namekagon Transit is hiring for a Part - Time, 28-32 hours a week, Administrative Assistant / Dispatcher. This position will be a split position, working 2 days a week as an Administrative Assistant, and 2 days a week dispatching. 

The Administrative Assistant is responsible for providing administrative support for the management and operations of Namekagon Transit. The Administrative Assistant reports directly to the Transit Manager and works closely with all members of the administrative staff. The Administrative Assistant will have frequent contact with vendors, suppliers and the general public including customers, elected and appointed public officials and representatives of community service agencies. 

The Transit Dispatcher is responsible for providing a variety of public transportation information to the passengers, the public and other public agencies; provide quality customer service, schedule ride request, and communication with Transit Drivers. 

Duties and Responsibilities:

• Assist in planning and scheduling of transit routes. 
• Receive transportation requests using the transit dispatch software, and monitor operation and accuracy. 
• Check transit routes to ensure efficiency.
• Assist with accurate record keeping.
• Monitor communication between drivers in the field for the purpose of assisting drivers needing assistance. 
• Provide excellent customer service 

Qualifications and Skills:

• Must have a valid driver license and a good, clean, driving record. 
• Computer literacy: Dispatchers need to be able to use transport software and have a strong sense of data management.
• Must have excellent problem solving. 
• Judgment: Dispatchers need to be able to make decisions quickly and prioritize calls by level of importance. They should be able to recognize the difference between emergencies and non - emergencies. 
• Organization: Dispatchers need to be organized and able to multitask. 
• Attention to detail: Dispatchers need to pay close attention to detail. 
• Employees will be subject to Pre-Employment drug screening and random drug screening for drug and alcohol as required by FTA regulations. 
• Knowledge of computers, cell phone, and two-way radio. 
• Strong communication skills, both verbal and written
• Ability to work independently with minimal supervision
• Flexibility in working hours

Note: Previous experience is preferred but not required. Training will be provided for the right candidate.

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are a responsible and reliable individual with a passion for helping people, we would love to hear from you.

*All offers of employment are contingent upon successful completion of a criminal background check, pre - employment drug screen and references.